Last night as I was doing some dry fire drills I noticed that, when putting in a new magazine with snap caps, one of the magazines would chamber a round and release the slide while the other magazine did not. Umm... this could be an issue. I want all of my equipment to work the same each time so it sounded like time to make a call - well, it was almost midnight so time to write an e-mail.
When I was doing my research I had read plenty about how great Steyr's customer service was so I sent an e-mail through the website (http://www.Steyrarms.com) at midnight. I had an e-mail back from Jeff at Steyr at 9a.m. saying to send the faulty magazine in for a replacement. A quick reply to Jeff asking what process or procedure is needed for the exchange got a response in, no kidding, 2 minutes with the address and instructions to put it to Jeff's attention with a note explaining the issue. It really can't be any easier than that.
Just another reason I'm quite content with my choice of the Steyr S40.